Terms and conditions

  

privacy policy

    the information contained on this site - the aforementioned brands, logos, drawings, illustrations, photographs, films, contents, texts, graphics and attached documents - is the exclusive property of Normo and its associated partners, and is protected by current legislation.

    downloading, copying, modifying, transmitting, distributing, reproducing or forwarding it, fully or in part, for commercial or other purposes, without the prior written authorization of Normo, is forbidden and punishable by law.

    the User undertakes to access the website only for lawful purposes.

    Normo has a strong commitment to the protection of privacy and personal data.

    our Privacy Policy complies with the European Union's General Data Protection Regulation (RGPD), ensuring the privacy of our Customers.

     

    data management

    - name

    - company

    - email address

    - phone contact

     

    data transmission

    personal data will not be transmitted to third parties or used for any purpose other than sending the newsletter or promoting the brand, its products or campaigns.

     

    rights of data subjects

    the Data Holder has the right to access, change and delete personal data, without restrictions or delays, upon request via email.

    as a subscriber to our newsletters, you can opt out at any time by clicking the link provided to do so in each newsletter.

     

    shipping policy and deliveries

    Deliveries can take 2 to 15 working days, except for stock shortages or made-to-order items.

    For a confirmation on expected delivery times, you can contact us by phone +351 919 287 868 or email n@normo.pt

    Free shipping to continental Portugal (orders >150EUR).

    For more information and inquiries on product availability: n@normo.pt

      

    refund policy

    we're committed to ensuring customer satisfaction with any Normo order

    we accept the return of Normo items due to manufacturing defects within 14 days of delivery

    returns of articles without a manufacturing defect: upon prior indication of uncertainty at the time of ordering, we accept an exchange of the article without any justification (1 unit only), up to 5 days after delivery, provided that the article and its packaging are in perfect conditions. this policy is not applicable to customizable, made-to-order items.

     

    payment methods

    - paypal 

    - bank transfer

    - MBway

    - ATM reference

    - for other payment methods, please get in touch

     

    manufacturers

    we work with several national and international manufacturers (mostly from Scandinavian countries).

     

    disputes

    we inform that in the event of a dispute, the consumer may resort to the following Alternative Dispute Resolution Entity (Entidade de Resolução Alternativa de Litigio - RAL)

    CNIACC-Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Faculdade de Direito da Universidade Nova de Lisboa Campus de Campolide, 1099-032 Lisboa

    tel.: (+351) 213847484

    telem. (+351) 919225540

    fax 213845201

    e-mail: cniacc@unl.pt

    web: http:// www.arbitragemdeconsumo.org

     

    digital complaints book 

    livro reclamações electrónico

     

    for any further clarification, please contact us by email n@normo.pt

     

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